We accept major credit cards (Visa, MasterCard), PayPal, Google Pay, and Apple Pay. All payments are securely processed.
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. To sort the issue quickly, you can WhatsApp us with the details.
Please ensure the item is unused and in its original packaging. If the box is open or a part has been installed, we may refuse to accept the return.
Shipping time depends on the delivery service you choose. If you opt for Free Delivery, it will take 3-4 business days. If you select Next-Day Delivery your order will arrive the next day (Please note that our cut-off time is 1.00 pm for dispatch). Please note that weekends are not considered working days. You can learn more about our delivery services on our website.
Yes, we offer Saturday delivery with DPD. If you place your order before 1 PM on Friday and choose Saturday delivery at checkout, your order will be delivered on Saturday.
If you need to cancel or change your order, please contact us as soon as possible. If your order hasn’t been processed yet, we can make the changes or cancel it for you. You contact us on WhatsApp
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping cost. For the fastest response, reach out to us directly on our WhatsApp chat—we respond straight away.
You can reach our customer support team through the “Contact Us” page on our website or by emailing hi@heatingandcatering.com. We aim to respond within 24 hours. For a quicker response, you can also contact us on WhatsApp.